Delivery Terms and Conditions
Delivery cost
Prices are subject to individual size, weight and location of consignment. Your delivery cost is calculated at the time of you ordering. If collecting your order from our workshop there is no charge to customer we would just need to arrange a suitable day and time for collection.
Manufacturing and standard delivery time
All made-to-measure units are designed and manufactured once you have placed your order and full payment has been received. This normally takes approximately two weeks however, this depends on the items ordered. Manufacturing times may become longer during busy periods. In exceptional circumstances we may be able to produce certain items more quickly.
All orders are sent on a next-working-day delivery service as soon as they are completed. When your order leaves us you will be notified by text or email the working day before your scheduled delivery. Usually deliveries are completed the next day. The ‘next day’ service is available within most of mainland UK but some areas take additional days depending on destination, therefore the ‘next day’ is not guaranteed.
Delivery is between 8am to 6pm Monday to Friday, and you must be able to accept your delivery on this basis.
Most of our deliveries are made by a third party courier parcel service. However, depending on your location and the size of the order we may use a direct van delivery, in which case you will not receive a text but we will call you in the preceding days to arrange any details.
Receiving your order
Please check that the parcels are addressed to you and that all your parcels have been delivered – if not ask the driver to check the van. See the text for the number of parcels in the delivery. Your parcels may be large, heavy and/or cumbersome and you may be asked to help to move the parcels. The delivery service will take the parcels to the door of the building (or as close as is reasonably possible) but not necessarily to, or inside, the door of your residence. If access to the door is restricted (for example if you live in a block of flats or within a traffic-restricted zone) it is your responsibility to tell us this when you place the order as it may affect the delivery.
Damaged parcels
When receiving a delivery please check it for obvious damage. If you receive a damaged parcel, sign for it with “damaged but contents unchecked” and let us know which parts are damaged. We will remake and send them free-of-charge as quickly as possible. Please do not assemble your item until we have resolved the issue.
Failed delivery
If the van driver is unable to deliver because you were out they will leave you a card advising of the attempted delivery. If they do this please call the number on the card as soon as possible (not us) to rearrange delivery. If the van is still in your area they may try to return that day to make the delivery. They will only attempt delivery three times, then they will return the goods to us. This will incur a return cost for us and a re-delivery cost for you the customer.
Late delivery
We will always do our very best to get deliveries to you without inconvenience, however, due to the nature of the service we offer and the delivery companies, we cannot guarantee the delivery time or day, so please do not arrange to have fitters or builders waiting for a delivery. Therefore, if you use our services, you must accept these circumstances. We are unable to accept liability for any consequential losses.
Terms, conditions and prices are subject to change without prior notice.
